This policy describes what information Substrate, LLC collects, how it is used, and how it is protected. It applies to substrateteam.com, to the services Substrate provides to its clients, and to the SMS messaging program described in our Terms & Conditions.
Substrate, LLC is an Oregon limited liability company based in Portland, Oregon. We build and operate business software and manage the infrastructure beneath it for our clients, and we operate Sentinel, a monitoring platform that watches the systems we are responsible for. You can reach us at support@substrateteam.com.
We collect only what the service in front of you needs.
We do not use personal information to build marketing profiles, and we do not send marketing messages by SMS.
Mobile numbers and consent records collected for a messaging program are used only to deliver that program and to meet its carrier and legal requirements. They are not sold, rented, or shared with any third party for that party's marketing, and text messaging originator opt-in data and consent are not shared with any third parties or affiliates for marketing purposes.
We share information only with the providers we need to deliver a service, for example the messaging carrier that transmits an SMS, or the hosting provider that runs a client's systems, and each is bound to use it only for that purpose. We may also disclose information when the law requires it.
Sentinel, by Substrate sends operational alerts to Substrate, LLC staff who have opted in, either by signing the SMS Alert Consent form or by texting SENTINEL to (971) 458-4428 and replying Y to confirm. Consent is not a condition of employment or of any purchase.
Message frequency. Message frequency varies with system events. Recipients typically receive fewer than 15 messages per month.
Message and data rates may apply.
Reply HELP for help, or contact support@substrateteam.com. Reply STOP at any time to opt out. The program's full terms are in our Terms & Conditions.
Information is held on systems we control, with access limited to the people who need it for their work, protected by access controls, audit logging and tested backups. Client operational data stays under the client's control and is handled according to that client's agreement with us.
If this policy changes, the new version is posted at this address with a new effective date. Questions go to support@substrateteam.com, or by post to Substrate, LLC, Portland, Oregon.