We begin by understanding how work actually moves through your business today: the tools, the handoffs, and the places your team bridges the gaps by hand. Then we define the scope, build, and begin ongoing management.
We look at the systems and platforms your business uses now.
We write a clear plan for responsibilities, hosting, project work, and monthly service. You know what Substrate will manage and how the engagement is structured.
We put the agreed foundation in place and complete the defined project work. From there, ongoing management begins.
Ongoing management is covered by a monthly service agreement. Defined projects are quoted at a fixed price, with no surprise hourly billing. Invoices are payable online.
No. Most of the systems we have shipped, for billing, shipping, employee operations, showrooms, and sample tracking, contain no AI at all. Where a workflow justifies an AI operator, it ships with named guardrails and a person confirming consequential actions.
Yes. Infrastructure can run at your location or be hosted with Substrate. We determine the right arrangement based on the systems you use and where they need to operate.
Support requests receive a same business day response. A server down issue enters a priority lane, and a founder handles it.
The assistant records every action it takes in connected systems. You can review that record at any time and see what the assistant did and when.
Yes. The systems we build connect to email, ERP systems, and property management platforms your business already runs. We first define the work and the systems required to perform it.
Ongoing management is covered by monthly service agreements. Defined projects are quoted at a fixed price, with no surprise hourly billing. Invoices can be paid online.